vTiger
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vTiger CRM 是作为一种开源CRM软件，专为中小企业业务应用设计．她是基于快速，可靠，久经考验的LAMP／WAMP（(Linux)Windows, Apache, MySQL, and PHP)技术及在其它开源项目基础上开发出来的企业级CRM应用软件。
vTiger CRM 的开发受益于开源软件，并为最终用户提供了更多有富有应用价值的企业特性．如：销售手段自动化，客户支持和服务，营销自动化，库存管理，多数据库支持，安全管理，产品订制，日程安排，电子邮件集成，附件等等。
vTiger CRM 的安装简易，所有必需软件如：Apache, MySQL, and PHP已集成，可运行于Windows和Linux（RedHat, Debian, SuSe, Fedora, and Mandrake)操作系统。您无须过多去干预数据库，Web服务器和其它软件的设置。
vTiger CRM 同时提供企业级业务增强应用附件，如为Microsoft Outlook用户提供了Outlook插件，客户关系；为Microsoft Word用户提供了Office插件；为Thunderbird邮件用户提供Thunderbird扩展．所有这些附件都作为vtigerCRM 在SourceForge.net上开源项目的一部分。
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历史
vTiger was launched as a fork of version 1.0 of the SugarCRM project launched on December 31, 2004.[1]
Features
In its most recent version 5.3.0 (current as of November 11, 2011), vtiger offers all the usual CRM functions:
- Sales automation (customizable product entries, inventory management, quotations, billing, and trouble ticketing)
- Customer support & service functions, including a customer self-service portal
- Marketing automation (lead generation, campaign support, knowledge bases)
- Inventory Management
- Analysis and reporting
User interaction features include:
- Integration with corporate E-mail systems (plugin for Microsoft Outlook, Mozilla Thunderbird extension)
- Support of the Asterisk PBX phone system
- Calendaring
- Tag cloud functionality
- RSS feed suscription
- PDF document generation via the TCPDF library
In addition, vtiger features multiple database support, security management, and various web forms. The project is available in over 15 different languages.
Interface similarities between vtiger and the CRM module of the Zoho Office Suite have been noted. However, this seems to be attributable to common corporate sponsorship, not to a common software code base.
Technology
vTiger is built on the LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects such as SugarCRM. The core development team of vtiger CRM is based in Bangalore, India.
Installation
vtiger CRM installation is done entirely from an HTML/PHP web interface. One can install vtiger CRM 4.X and 5.x on a standard webserver from cPanel provided they have the correct version of PHP and mySQL already installed. From 5.x, the package comes bundled with PHP/MySQL installations, fully customisable. The procedure involves downloading the .tar files from the vtiger CRM website and then using the control panel file manager to upload and untar the source files.
vtiger CRM is also offered as a hosted service which does not require installation on your own web server.[2] vtiger CRM On Demand is delivered using Amazon's EC2 platform.[3]
See also
- CiviCRM
- epesiBIM
- Web application
- SplendidCRM, an implementation on the Microsoft technology stack (Windows, C#, ASP.NET, SQL Server).
- SugarCRM
- OpenERP
- Openbravo
